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WGU VPC2Data-Driven Decision MakingC207 Sample Questions:

1. A patient satisfaction survey was conducted at Family Practice A. The average rating of online telemedicine visits was 4.5 out of 5, while in-person visits received a 3.0 out of 5.
Which samples should be used to compare the ratings?

A) Total Family Practice A visits and online telemedicine visits
B) Online ratings of other family practices and online ratings for all Family Practice A visits
C) Online Family Practice A telemedicine visits and in-person Family Practice A visits
D) Total Family Practice A visits and in-person visits

2. How does a balanced scorecard (BSC) differ from a key performance indicator (KPI)?

A) A BSC and a KPI are identical except that a BSC is a measurement of metrics over time, and a KPI is a snapshot of success at one point in time.
B) A KPI aligns with just one aspect of an organization's success, whereas a BSC allows managers to view performance in several areas.
C) A BSC aligns with just one aspect of an organization's success, whereas a KPI allows managers to simultaneously view performance in several areas.
D) A BSC and a KPI are identical except that a BSC is used in business settings, and a KPI is used exclusively by governmental agencies.

3. What are random errors caused by?

A) Respondents favoring certain outcomes
B) Unpredictable fluctuations in readings
C) Biased data
D) An instrument that needs calibration

4. How should Ishikawa's seven basic tools of quality be used?
Choose 2 answers.

A) The tools make trends easy to recognize within only one graph.
B) The tools can be used in combination with each other.
C) The output from one tool can be used as another tool's input.
D) The tools should be used only by high-level managers and not by average workers.

5. What is the purpose of the quality management principle of dedication to fact-based decision-making?

A) Eliminate anything that does not add value.
B) Reduce bias driven by increased trust in plans.
C) Increase loyalty from customers and suppliers.
D) Increase the effectiveness from quality practices.

Solutions: