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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Aura® Call Center Elite
B) Avaya Aura® Session Manager
C) Avaya Intelligent Customer Routing
D) Avaya Aura® Call Center Elite Multichannel

2. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
B) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
C) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
D) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

3. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Experience Portal
B) Avaya Control Manager
C) Avaya Proactive Outreach Manager
D) Avaya Intelligent Customer Routing

4. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Remote upgrade of servers is supported, and site visit is not required.
B) Standard VMware version (non-customized) is used.
C) Avaya provides tools to install/upgrade the VMware hypervisor.
D) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) MPLS VPN/Software Defined WAN Connectivity
B) Analog Trunk Access Connectivity
C) PSTN Network Connectivity
D) CC Solutions with ACCS Connectivity

Solutions: