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A Avaya credential still carries real weight in 2026 hiring decisions, and the 3306 exam is the gatekeeper. Behind 2Pass4sure's Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance package stands an expert team that verifies each of the 65 practice questions against what the exam currently tests.

Avaya 3306 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
Exam Number:3306
Related Certifications:Avaya Quality Monitoring
Avaya ACIS
Avaya Contact Recording
Exam Format:Multiple Choice Questions
Available Languages:English
Exam Duration:90 minutes
Real Exam Qty:65
Sample Questions: DOWNLOAD DEMO
Exam Way:Proctored exam (typically Pearson VUE or Avaya authorized testing centers / online proctoring depending on region)
Pre Condition:Recommended experience with Avaya Aura Communication Manager and basic contact center/VoIP concepts

Avaya 3306 Exam Syllabus Topics:

SectionObjectives
Topic 1: Administration and Maintenance- System administration
  • 1. User and role management
    • 2. Policy configuration
      - Monitoring and troubleshooting
      • 1. Recording quality monitoring
        • 2. System logs and diagnostics
          Topic 2: Installation and Implementation- System setup
          • 1. Configuration of recording services
            • 2. Initial installation procedures
              - Integration
              • 1. SIP / VoIP integration considerations
                • 2. Avaya Aura / Communication Manager integration
                  Topic 3: Quality Monitoring Features- Evaluation workflows
                  • 1. Scoring and evaluation setup
                    • 2. Agent performance monitoring
                      - Reporting
                      • 1. Analytics dashboards
                        • 2. Quality reports generation
                          Topic 4: Avaya Contact Recording Overview- Architecture and components
                          • 1. Contact Recording system components
                            • 2. Quality Monitoring integration
                              - System deployment concepts
                              • 1. Deployment models
                                • 2. Network requirements

                                  Answers to the Most Common Questions About Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

                                  The 3306 exam is the official Avaya exam for Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance. Passing it earns you the Avaya Certified Implementation Specialist (ACIS) / Contact Recording & Quality Monitoring credential, which sits at the Professional level. It is also connected to Avaya ACIS, Avaya Contact Recording, Avaya Quality Monitoring, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

                                  The 3306 exam contains 65 questions, and the time limit is 90 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

                                  Recommended experience with Avaya Aura Communication Manager and basic contact center/VoIP concepts Eligibility details can change, so before you register, confirm the current requirements on the official exam page.

                                  You can book the 3306 exam through the official registration channels below:

                                  Exam delivery method: Proctored exam (typically Pearson VUE or Avaya authorized testing centers / online proctoring depending on region).

                                  Avaya points candidates to the following official training options:

                                  Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 65 practice questions for the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam.

                                  Yes. 2Pass4sure offers a free PDF demo of the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

                                  If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

                                  The official Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance blueprint is organized into 4 domains. The leading areas are:

                                  • Administration and Maintenance
                                  • Quality Monitoring Features
                                  • Avaya Contact Recording Overview

                                  For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

                                  Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

                                  Which statement describes the purpose of setting up an Avaya Quality Monitoring extract task on the Enterprise Reporting server?

                                  • A. The ETL task is responsible for writing Enterprise Reporting data to the Avaya Quality Monitoring database.
                                  • B. The ETL task is responsible for extracting data from the Avaya Quality Monitoring database.
                                  • C. The ETL task is responsible for purging the Avaya Quality Monitoring database.
                                  • D. The ETL task runs regular audits against the Avaya Quality Monitoring database.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
                                  Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

                                  • A. The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
                                  • B. The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
                                  • C. The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
                                  • D. The hostname of the server where the BDR component was installed
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

                                  • A. Configuration Report - > System Report -> Block Monitor Report
                                  • B. Configuration Report - > System Report -> System Configuration Report
                                  • C. Additional -> Custom Events -> System Administration Report
                                  • D. Additional -> Custom Events -> Activity Report
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

                                  • A. Business Driven Recording (BDR) Server
                                  • B. Avaya Viewer
                                  • C. Database Server
                                  • D. E-Recorder Server
                                  • E. E-Connect Server
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D  🗳️

                                  A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
                                  What are three possible reasons they are encountering this problem? (Choose three)

                                  • A. There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.
                                  • B. The wrong NIC has been selected to use for RTP.
                                  • C. Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
                                  • D. There is no network path between both NICs and the recorded IP phones.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,D  🗳️

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