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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Testing, Deployment & Lifecycle15%- Agent lifecycle management
  • 1. Testing and validation strategies
    • 2. Sandbox to production deployment
      AI Agents35%- Agent setup and orchestration
      • 1. Standard and custom topics
        • 2. Standard and custom agent actions
          - Agent behavior configuration
          • 1. Agent reasoning engine concepts
            • 2. Filters and variables for deterministic behavior
              Data Cloud & Grounding20%- Data integration for AI agents
              • 1. Using Data Cloud for retrieval augmentation
                • 2. Connecting external data sources
                  Governance & Observability10%- AI governance
                  • 1. Trust layer and compliance concepts
                    • 2. Monitoring agent behavior
                      Prompt Engineering20%- Grounding techniques
                      • 1. Data grounding for reducing hallucinations
                        • 2. Best practices for prompt design
                          - Prompt Builder usage
                          • 1. Field generation and flex templates
                            • 2. Prompt templates and configuration

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AgentForce Specialist recommend?

                              • A. Testing Center
                              • B. Prompt Builder
                              • C. AgentForce Builder
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                              A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

                              • A. Einstein Sales Assistant
                              • B. Einstein Lead follow-up
                              • C. Prompt Builder
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                              Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce. Which Al solution should UC implement?

                              • A. Sales Coach Agent
                              • B. Service Agent
                              • C. Employee Agent
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                              Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

                              • A. Ask it to role-play as a character in the prompt template to provide more context to the LLM.
                              • B. Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
                              • C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                              A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
                              How should the Agentforce Specialist set this up?

                              • A. Create the serving endpoint in Databricks, then configure the model using Model Builder.
                              • B. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
                              • C. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

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