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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following is the best description of the SIP Line Appearance feature?

A) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
B) Causes desk phones to present SIP call appearances the same as trunk line calls
C) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
D) Permits instant two-way conferencing on SIP video endpoints
E) Allows placement of SIP calls on selectable trunk line extensions

2. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Workforce Management
C) Quality Management Edition
D) Recorder Edition
E) Standard Edition

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Meetings
C) Avaya IX TM Spaces
D) Avaya IX TM Workforce Engagement Select
E) Avaya Contact Center Select

4. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) IP500 V2
B) VMware
C) Linux Server
D) Hyper-V
E) Cloud computing platform

Solutions: