Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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The 6209 exam has a reputation for tripping up even experienced professionals, and the Avaya Aura Contact Center CCT and Multimedia Implementation blueprint keeps getting broader. Rather than guessing what matters, work through the 53 practice questions 2Pass4sure has built around the current exam and walk in knowing the format cold.
Avaya 6209 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209 |
| Related Certifications: | ACIS-6209 - Avaya Certified Implementation Specialist - Avaya Aura Contact Center CCT and Multimedia |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or authorized online delivery (subject to Avaya program availability). |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center solutions and implementation experience. |
Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Multimedia Contact Management | - Agent Desktop Features
|
| Topic 2: Contact Center Control Toolkit (CCT) | - CCT Installation and Configuration
|
| Topic 3: Implementation and Troubleshooting | - Troubleshooting
|
| Topic 4: Contact Center Architecture and Components | - Avaya Aura Contact Center Architecture
|
| Topic 5: Integration and Connectivity | - Third-Party Integration
|
Avaya 6209 Exam: Everything You Wanted to Ask
The 6209 exam is the official Avaya exam for Avaya Aura Contact Center CCT and Multimedia Implementation. Passing it earns you the Avaya-Certification credential, which sits at the Professional level. It is also connected to ACIS-6209 - Avaya Certified Implementation Specialist - Avaya Aura Contact Center CCT and Multimedia, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
Recommended knowledge of Avaya Aura Contact Center solutions and implementation experience. Eligibility details can change, so before you register, confirm the current requirements on the official exam page.
Yes. 2Pass4sure offers a free PDF demo of the Avaya Aura Contact Center CCT and Multimedia Implementation practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
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The official Avaya Aura Contact Center CCT and Multimedia Implementation blueprint is organized into 5 domains. The leading areas are:
- Integration and Connectivity
- Contact Center Architecture and Components
- Contact Center Control Toolkit (CCT)
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:
The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?
- A. D:\ and 80 GB
- B. F:\ and 300 GB
- C. E:\ and 120 GB
- D. C:\ and 60 GB
Correct Answer: A 🗳️
A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?
- A. 2 x Intel Itanium (IA 64) 2.8 GHz
- B. 2 x Intel Pentium IV 1.8 GHz
- C. 1 x Intel Celeron 2.0 GHz
- D. 2 x Intel Quad-Core Xeon 3.0 GHz
Correct Answer: D 🗳️
You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?
- A. CCMS
- B. CCMM
- C. CCT
- D. CCMA
Correct Answer: C 🗳️
A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).
- A. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
- B. The CCT and CCMM servers must be in a different domain to the AAAD users
- C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
- D. The AAAD domain must have a two-way trust relationship with CCMM domain
Correct Answer: A,C 🗳️
Which service contains the inbound message handler (IMH) component?
- A. Contact Center Multimedia (CCMM) License Service
- B. CCMM E-mail Manager Service
- C. CCMM Starter Service
- D. CCMM Campaign Scheduler Service
Correct Answer: D 🗳️
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