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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but a supervisor has to install the CCV software.
B) Yes, provide the correct settings in Supervisor Views.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
E) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

2. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time of Day Forwarding
B) Forward Hunt Group Calls
C) Time Profile
D) Incoming Call Route Fallback Destination

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The 5420 DS is no longer supported.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) Start the IP Office Manager application.
D) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
E) The 5420 DS is corrupted and must be replaced.

4. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Variable Routing Action on Telephony Actions
B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
C) you cannot check against incoming CLI
D) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action

5. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The SIP lines had a Line ID of 15.
B) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
C) The new PRI channels took all existing SIP Trunk Licenses.
D) The SIP lines had the SIP URI tab deleted.
E) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.

Solutions: