Exam Name: Avaya Aura® Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: ACIS Avaya Aura Contact Center
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Avaya 6210 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Implementation Exam |
| Exam Number: | 6210 |
| Related Certifications: | ACIS - 6202 Avaya Aura Contact Center |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Duration: | 90 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE authorized testing center or authorized Avaya testing delivery method. |
| Pre Condition: | Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implementation Preparation | - Customer Requirements Analysis
|
| Integration | - Avaya Aura Integration
|
| Configuration | - Core Contact Center Configuration
|
| Installation | - Platform Deployment
|
| Maintenance and Troubleshooting | - Operational Support
|
Common Questions About the Avaya Aura® Contact Center Implementation Exam
The Avaya Aura® Contact Center Implementation (exam code 6210) is the exam you pass to earn the ACIS Avaya Aura Contact Center certification, a credential at the Implementation Specialist level. It is also connected with related credentials such as ACIS - 6202 Avaya Aura Contact Center. If you are mapping out a certification path with Avaya, this exam is a milestone worth planning around.
Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202.
Eligibility rules can be adjusted by Avaya over time, so before you register, confirm the current requirements on the official exam page: view the official 6210 exam information.
Yes. 2Pass4sure offers a free PDF demo of the 6210 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Avaya changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every 6210 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official Avaya Aura® Contact Center Implementation outline divides the exam content into 5 main domains. The first three are:
- Installation
- Implementation Preparation
- Maintenance and Troubleshooting
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Avaya Aura® Contact Center Implementation Sample Questions:
Question 1
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
A. AAD_UserAACC_Adminwebadmin
B. iceAdminIUSR_SWCwebadmin
C. iceAdminIUSR_SWCBkup_SWC
D. AAAC_AdminIUSR_SWCwebadmin
Question 2
When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?
A. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
B. One static entry for the Active serverOne static entry for the Standby server
C. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
D. Static DNS entry for the Active server
Question 3
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
A. Contact Center Manager Server
B. Contact Center Manager Administration
C. Avaya Agent Desktop
D. Session Initiation Protocol
Question 4
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
A. Multimedia
B. Access and Partition Management
C. Configuration
D. Contact Center Management
Question 5
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
A. CCMS
B. CCMM
C. CCT
D. CCMA
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B |
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