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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Call Prompting
B) Call Classification
C) Adjunct Routing
D) Variables in Vectors

2. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Vector Directory Number (VDN)
C) Hunt Group Number (HGN)
D) Routing Directory Number (RDN)

3. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS defines which features an agent may access.
B) COS restricts the calls a user can make and receive.
C) COS ensures that the most skilled agent receives calls first.
D) COS is used to restrict calls between incoming and outgoing trunk groups.

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) The arrow an the CMS menu is up
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/log/cms_nstall.log
C) /cms/install/logdir/adminlog
D) /tmp/install.log
E) /var/adm/messages

Solutions: