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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) CTI adapter is not necessary for Integration Service
C) There is just one CTI adapter per data source
D) CTI adapter is required to receive call signalling and meta data from the

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can enrich interactions.
B) It can provide expert agent selection distribution.
C) It can generate real time reports.
D) It can optimize the workforce.
E) It can improve processes.

3. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Alarm Status
B) General Settings
C) Licensing Management
D) Server Roles

4. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Migration Mode tool
B) Data Migration Discovery Tool
C) WFO data Migration Tool form V15.1
D) Migration DB Scripts.

5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) eLearning
C) Interactions
D) Wfm

Solutions: