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Apple Desktop Service Certification Sample Questions:

1. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Unlock all drive module bays.
B) Remove all drive modules from the Xserve.
C) Press the System Identifier button.
D) Remove the Xserve from its rack.

2. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Error beep at startup
B) No video at startup
C) Blinking question mark at startup
D) Distorted video at startup

3. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) T
B) N
C) C
D) D

4. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Replace the power supply.
C) Replace the processor (s)
D) Run Apple Service Diagnostic.

5. Which of the following is NOT a good step to take when working onsite on a computer?

A) Wear a grounded ESD wrist strap.
B) Use a grounded ESD mat.
C) Place parts on the floor.
D) Check the polarity of the grounded power outlet.

Solutions: