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Apple OS X Support Essentials 10.9 Sample Questions:

1. Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provideseveral separate partitions, which can be used to segregate user data and host multiple operating systems.

A) What are the advantages and disadvantages of using a single-partition disk with OS X? How about a multiple-partition disk?
B) What are the four default top-level folders visible in the Finder?
C) What are the requirements for purchasing applications via the Mac App Store?
D) What are the five types of user accounts in OS X? How are they different?

2. Any item downloaded using one of the built-in OS Xapplications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.

A) Which sharing services can OS X provide?
B) Which keyboard shortcut is used to Safe Boot OS X?
C) What happens during user logout?
D) Which items fall under the file quarantine system?

3. What do the terms "interface," "protocol," and "service" mean in relation to computer networks?
(No Answer)

A) An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections. A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
B) A Service Set Identifier, or SSID, is used to identify a Wi-Fi network name and associated configuration.
C) Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.
D) A Safe Boot is initiated c. by holding down the Shift key during system startup

4. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

A) You cannot see its contents, but you can add files to it.
B) You can see its contents and you can add files to it.
C) You can neither see its contents nor add files to it.
D) You can see its contents, but you cannot add files to it.

5. What's Auto Save? How can you identify an application that supports Auto Save?

A) The master password is used to reset local account passwords.
B) Auto Save allows compatible OS X applications toautomatically save changes to users'
documents. A user just saves a document once, then never has to think about saving changes again. Applications that support Auto Save feature a Duplicate function in the File menu as opposed to a default Save As function.
C) Disk Utility is the primary application for creating and managing disk images.
D) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.

Solutions: