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Avaya Oceana® Solution Support Sample Questions:

1. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager IP address.
B) It should match the Communication Manage FQDN.
C) It should match the Communication Manager host name.
D) It should match the Switch Connection Name in the AES server.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
B) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

3. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
B) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
C) Install signed certificates for an Avaya Oceana deployment.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Load signed certificates for an Avaya Oceana deployment.

4. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Cluster Administration under Backup and Restore Job Status
B) In the System Manager on the Server Management
C) In the System Manager on the Server Administration under Backup and Restore Job Status
D) In the System Manager on the Avaya Breeze

5. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Session Manager
C) Avaya Aura Application Enablement Services
D) Avaya Aura Experience Portal IVR Application

Solutions: