Exam Name: Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Updated: Sep 22, 2026
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- Total Questions: 68
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Avaya 3101 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam |
| Exam Number: | 3101 |
| Related Certifications: | Avaya Certified Integration Specialist (ACIS) - Avaya Aura Core Components |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 68 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Format: | Scenario-based, Multiple Choice |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Aura Communication Manager Maintenance & Troubleshooting Communication Manager Messaging Embedded Operations |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Authorized test center or online proctored via Pearson VUE |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager architecture, administration, and IP telephony; recommended completion of relevant Avaya training courses |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100171706 |
Avaya 3101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CM Messaging (Embedded) Troubleshooting | 30% | - Performance & Recovery
|
| Topic 2: Communication Manager Maintenance | 40% | - Diagnostic Commands
|
| Topic 3: System Access & Interface | 30% | - Accessing Messaging Virtual Machine
|
Avaya 3101 Exam: Everything You Wanted to Ask
The 3101 exam is the official Avaya exam for Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting. Passing it earns you the Avaya Certified Support Specialist (ACSS) - Avaya Aura Core Components credential, which sits at the Specialist level. It is also connected to Avaya Certified Integration Specialist (ACIS) - Avaya Aura Core Components, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
The 3101 exam contains 68 questions, and the time limit is 90 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.
The passing score for the 3101 exam is 70%, and the official registration fee is $125 USD. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.
Basic knowledge of Avaya Aura Communication Manager architecture, administration, and IP telephony; recommended completion of relevant Avaya training courses Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://downloads.avaya.com/css/P8/documents/100171706.
You can book the 3101 exam through the official registration channels below:
Exam delivery method: Authorized test center or online proctored via Pearson VUE.
Avaya points candidates to the following official training options:
- Avaya Aura Communication Manager Maintenance & Troubleshooting
- Communication Manager Messaging Embedded Operations
Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 68 practice questions for the Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting exam.
Yes. 2Pass4sure offers a free PDF demo of the Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting blueprint is organized into 3 domains. The leading areas are:
- System Access & Interface — 30% of the exam
- CM Messaging (Embedded) Troubleshooting — 30% of the exam
- Communication Manager Maintenance — 40% of the exam
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Sample Questions:
Avaya Communication Manager 6.0 offers the Feature and Evolution server options. Which two IP station protocols do the Feature and Evolution server options support? (Choose two)
- A. RTP
- B. UDP
- C. H.323
- D. SIP
- E. T.38
Correct Answer: C,D 🗳️
A number of LSPs have taken over due to a network failure or a defective server, where the course is undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
- A. Automatically, after the next save translation command
- B. Automatically, based on call volumes or schedule
- C. Only after incorrect administration is connected
- D. On-demand (forced. fallback
- E. Automatically, after the system clock reset
Correct Answer: B,D 🗳️
You are configuring a subscriber's mailbox and need to enable the call answer and other standard mailbox capabilities.
Which type of permission should you choose to allow both capabilities?
- A. Auto-attendant
- B. None
- C. Bulletin-board
- D. Call-answer
Correct Answer: D 🗳️
You periodically run traffic measurement reports to monitor system performance. From the Administration/Messaging web interface Server reports menu, you select the following
traffic measurements requirements:
Type: Feature Cycle: Hourly Start Date: March 1 2011 Hour 8
If today is March 3 2011, what information would you expect the report to return?
- A. Answer features traffic information for the month of March
- B. All features traffic information for March 1 Hour 8
- C. Messaging features traffic information for March 1 Hour 8
- D. All features traffic information for March at 8 hour intervals
Correct Answer: B 🗳️
A subscriber is locked out of messaging system after three unsuccessful login attempts. The administrator needs to unlock the subscriber's mailbox.
Which basic parameter from the Messaging/Administration> Subscriber management > Manager > Manage > menu should the administration edit to unlock the subscriber's mailbox?
- A. Basic Information> Locked? =yes
- B. Custom COS Permissions> Trusted Server Access = Yes
- C. Custom COS Permissions> trusted Server Access = no
- D. Basic Information> Locked? = no
- E. Basic Information > password
Correct Answer: A 🗳️
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