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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Add an extension column to the milestone object to hold the warning threshold value.
B) Configure the email template to be used for notification.
C) Specify the warning threshold for the milestone in the standard coverages.
D) Configure an analytics report showing milestones in warning status.
E) Create standard text to be posted to the message thread.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) It allows edits to dashboard pages.
C) In includes a preview option for all standard and custom object pages.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

3. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Disable the anonymous access option in your DCS application.
B) Configure your self-registrations so that they are automatically approved.
C) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
D) Configure the self-registrations to restrict registration to only existing Contacts.

4. Which two are true characteristics about the lifecycle of a service request?

A) Users can reopen a service request when the status is set to "Closed".
B) Users can reopen a service request when the status is set to "Resolved".
C) "Closed" status is set by an automaticjob after a specified number of days.
D) "Customer working" is one of the five seeded status types.
E) If required, users can manually set the "Closed" status for a service request.

5. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Solutions: