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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) View Location
C) Wipe Device
D) Play Sound

2. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The location of the device
B) The time of occurrence and the device logs
C) BlackBerry Device Service (BDS) server name
D) Playbook

3. Where would a new user look to swap the SIM on a BlackBerry Device?

A) Bottom of device
B) SD card
C) Beneath the battery cover
D) Side ports

4. How can a user verily that BlackBerry data can be transmitted?

A) BB Dots beside signal
B) User has 3G
C) Mobile network settings has green arrows
D) Text messaging is working

5. A BlackBerry User is not able to view corporate email or calendar items in the BlackBerry Hub. Which password will need to be entered to gain access to these items?

A) Work Space Password
B) BlackBerry Device Password
C) Corporate Password
D) BlackBerry ID Password

Solutions: