The Cisco Administering Cisco Contact Center Enterprise (exam code 500-442) is the exam you pass to earn the Cisco Contact Center Enterprise (CCE) / CCNP Collaboration specialization certification, a credential at the Professional level. It is also connected with related credentials such as CCNP Collaboration, Cisco Contact Center Enterprise (CCE). If you are mapping out a certification path with Cisco, this exam is a milestone worth planning around.

Recommended: CCNA-level knowledge or equivalent Cisco collaboration fundamentals. This exam may be retired or replaced by newer Cisco certification tracks.

Eligibility rules can be adjusted by Cisco over time, so before you register, confirm the current requirements on the official exam page: view the official 500-442 exam information.

You can book the 500-442 exam through the official registration channels below:

• Cisco Certification & Training Portal
• Pearson VUE Cisco Exams

How the exam is taken: Online proctored or authorized testing center (depending on Cisco exam delivery availability).

Cisco lists the following official training options for candidates preparing for this exam:

• Cisco Contact Center Enterprise training
• CCNP Collaboration learning resources

Once you have worked through the training, measure your readiness with the 62 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.

Yes. 2Pass4sure offers a free PDF demo of the 500-442 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Cisco changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.

Every 500-442 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.

The official Cisco Administering Cisco Contact Center Enterprise outline divides the exam content into 4 main domains. The first three are:

• System Administration
• Cisco Contact Center Enterprise Architecture
• Configuration and Maintenance

That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.