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The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 has a reputation for catching unprepared candidates off guard, and the EX0-110 is no exception in 2026. Rather than guessing what the exam will feel like, work through the 60 practice questions at 2Pass4sure and walk in knowing what to expect.

EXIN EX0-110 Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 (EX0-110)
Exam Number:EX0-110
Available Languages:English
Real Exam Qty:40
Exam Format:Closed book, Multiple-choice
Exam Price:Varies by region and exam provider
Passing Score:65%
Exam Duration:60 minutes
Related Certifications:ITIL Foundation
EXIN IT Service Management Foundation based on ISO/IEC 20000
Certificate Validity Period:No expiration
Recommended Training:EXIN IT Service Management Training
Exam Registration:EXIN Official Website
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or test center-based exam
Pre Condition:Recommended: basic understanding of IT service management or completion of ITIL Foundation or EXIN ITSM Foundation level certification
Official Syllabus URL:https://www.exin.com

EXIN EX0-110 Exam Syllabus Topics:

SectionObjectives
Topic 1: Resolution Processes- Incident and service request management
  • 1. Service desk function
    • 2. Incident lifecycle
      - Problem management
      • 1. Known error management
        • 2. Root cause analysis
          Topic 2: Continual Improvement- Service improvement lifecycle
          • 1. Identifying improvement opportunities
            • 2. Implementing and tracking improvements
              Topic 3: Introduction to IT Service Management- Concepts of IT service management and ISO/IEC 20000
              • 1. Service lifecycle and value creation
                • 2. Key terminology and definitions
                  Topic 4: Relationship Processes- Supplier management
                  • 1. Supplier performance management
                    • 2. Supplier evaluation and contracts
                      - Business relationship management
                      • 1. Stakeholder communication
                        • 2. Customer satisfaction management
                          Topic 5: Control Processes- Change management
                          • 1. Change evaluation and approval
                            • 2. Change implementation and review
                              - Configuration management
                              • 1. Configuration control and verification
                                • 2. Configuration items and CMDB
                                  Topic 6: Service Delivery Processes- Availability and capacity management
                                  • 1. Capacity planning and optimization
                                    • 2. Ensuring service availability
                                      - Service level management
                                      • 1. Monitoring and reporting service performance
                                        • 2. Service Level Agreements (SLA)
                                          Topic 7: Service Management System (SMS)- SMS requirements and scope
                                          • 1. Establishing and maintaining SMS
                                            • 2. Documentation and governance

                                              EX0-110 Exam FAQ: What Candidates Ask Most

                                              The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 (exam code EX0-110) is the exam you pass to earn the EXIN IT Service Management (ISO/IEC 20000) Foundation Bridge certification, a credential at the Foundation level. It is also connected with related credentials such as EXIN IT Service Management Foundation based on ISO/IEC 20000, ITIL Foundation. If you are mapping out a certification path with EXIN, this exam is a milestone worth planning around.

                                              The EX0-110 exam includes 40 questions, and you have 60 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.

                                              You need 65% to pass the EX0-110 exam, and the official registration fee is Varies by region and exam provider. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.

                                              Recommended: basic understanding of IT service management or completion of ITIL Foundation or EXIN ITSM Foundation level certification

                                              Eligibility rules can be adjusted by EXIN over time, so before you register, confirm the current requirements on the official exam page: view the official EX0-110 exam information.

                                              You can book the EX0-110 exam through the official registration channels below:

                                              How the exam is taken: Online proctored or test center-based exam.

                                              EXIN lists the following official training options for candidates preparing for this exam:

                                              Once you have worked through the training, measure your readiness with the 60 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.

                                              Yes. 2Pass4sure offers a free PDF demo of the EX0-110 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if EXIN changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.

                                              Every EX0-110 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.

                                              The official EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 outline divides the exam content into 7 main domains. The first three are:

                                              • Service Management System (SMS)
                                              • Relationship Processes
                                              • Continual Improvement

                                              That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.

                                              EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 Sample Questions:

                                              Which of the following actions should be taken to ensure continual improvement of a Service Management System?

                                              • A. Review the Service Management System at least annually.
                                              • B. Start an internal service organization evaluation.
                                              • C. Analyze customer satisfaction and identify resulting actions.
                                              • D. Analyze and evaluate the existing situation to identify areas for improvement.
                                              Answer: D

                                              In the context of norms and standards, what does the term "conformity" stand for?

                                              • A. Compliance with a requirement.
                                              • B. Alignment of an audit nonconformity report to a re-audit report.
                                              • C. Verification of supplier certification.
                                              • D. Quality Management System certification by an approved body.
                                              Answer: A

                                              What is the purpose of defining the requirements for a Service Management System?

                                              • A. To provide policies and a framework to enable effective management and implementation of all services
                                              • B. To safeguard the implementation and delivery of Service Management
                                              • C. To realize a Management System framework for IT Service Management
                                              • D. To ensure that new services are deliverable and manageable against the customer requirements
                                              Answer: A

                                              Which of the following is within the scope of the requirements of ISO/IEC 20000?

                                              • A. Information Security Management
                                              • B. Charging for IT Services
                                              • C. Service Desk
                                              • D. Operations
                                              Answer: A

                                              An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer's business needs. What document is produced to support this objective?

                                              • A. Business resource plan
                                              • B. Capacity plan
                                              • C. Availability plan
                                              • D. Service Management plan
                                              Answer: B

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