The EXIN ISO / IEC 20000 Foundation (exam code ISO20KF) is the exam you pass to earn the Exin Certification certification, a credential at the Foundation level. It is also connected with related credentials such as IT Service Management Foundation based on ISO/IEC 20000, ISO/IEC 20000 Associate, ISO/IEC 20000 Consultant Manager, ISO/IEC 20000 Auditor. If you are mapping out a certification path with EXIN, this exam is a milestone worth planning around.

The ISO20KF exam includes 40 questions, and you have 60 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.

No formal prerequisites.

Eligibility rules can be adjusted by EXIN over time, so before you register, confirm the current requirements on the official exam page: view the official ISO20KF exam information.

Yes. 2Pass4sure offers a free PDF demo of the ISO20KF practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if EXIN changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.

Every ISO20KF purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.

The official EXIN ISO / IEC 20000 Foundation outline divides the exam content into 6 main domains. The first three are:

• ISO/IEC 20000 Framework
• Fundamentals of IT Service Management
• Service Delivery and Support Processes

That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.