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EXIN ITIL Foundation Sample Questions:

1. Which statement about service review meetings is FALSE?

A) Issues for the upcoming period should be discussed at the meetings
B) Progress and success of the service improvement programme (SIP) should be reviewed
C) Actions from service review meetings should only be assigned to the service provider
D) Meetings should be held on a regular basis to review service achievement

2. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A) Change management
B) IT service continuity management
C) Service catalogue management
D) Financial management for IT services

3. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service transition
B) Service level management
C) Service catalogue management
D) Demand management

4. Which one of the following is NOT a characteristic of a process?

A) It structures an organization
B) It delivers specific results
C) It is measurable
D) It responds to specific events

5. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) Administrator
B) Supplier
C) User
D) Customer

Solutions: