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Preparing for the EXIN ITIL Foundation (V4) exam while holding down a job leaves little room for wasted effort. 2Pass4sure condenses 505 carefully verified practice questions into a focused ITIL study package, so every hour you invest actually moves you toward a passing score.

EXIN ITIL Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Foundation
Exam Number:ITIL 4 Foundation
Exam Duration:60 (75 for non-native speakers)
Certificate Validity Period:3 years (renewable via 60 CPD points)
Exam Format:Multiple Choice
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Passing Score:65% (26/40)
Exam Price:$599 USD
Real Exam Qty:40
Available Languages:Malay, Spanish, Korean, Arabic, Norwegian, French, Turkish, Romanian, Polish, Portuguese (Brazil), Vietnamese, Russian, Czech, Ukrainian, English, Hungarian, Japanese, Indonesian, Swedish, Chinese (Simplified), Greek, Dutch, German, Finnish, Italian, Thai
Sample Questions: DOWNLOAD DEMO
Exam Way:Online (Remote Proctored) or On-site (Test Center)
Pre Condition:None
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation

EXIN ITIL Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the activities of the service value chain, and how they interconnect- Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 2: Understand the key concepts of service management- Describe the key concepts of service relationships
- Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 3: Understand how the ITIL practices contribute to the service value chain- Explain the role of selected practices in the service value chain
Topic 4: Understand the four dimensions of service management- Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Topic 5: Understand the purpose and components of the ITIL service value system- Describe the ITIL service value system
Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Explain the use of the guiding principles
- Describe the nature, use and interaction of the guiding principles
Topic 7: Know the purpose and key terms of selected ITIL practices- Describe the purpose of selected practices
  • 1. Continual Improvement
  • 2. Service Request Management
  • 3. Service Level Management
  • 4. Incident Management
  • 5. Problem Management
  • 6. Change Control
  • 7. Service Desk
- Define key terms for selected practices

EXIN ITIL Exam FAQ — What Candidates Ask Most

The ITIL exam is the official EXIN exam for EXIN ITIL Foundation (V4). Passing it earns you the Exin Certification credential, which sits at the Foundation level. It is also connected to ITIL 4 Managing Professional, ITIL 4 Strategic Leader, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

The ITIL exam contains 40 questions, and the time limit is 60 (75 for non-native speakers). Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

The passing score for the ITIL exam is 65% (26/40), and the official registration fee is $599 USD. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

None Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation.

Yes. 2Pass4sure offers a free PDF demo of the EXIN ITIL Foundation (V4) practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official EXIN ITIL Foundation (V4) blueprint is organized into 7 domains. The leading areas are:

  • Understand the key concepts of service management
  • Know the purpose and key terms of selected ITIL practices
  • Understand the activities of the service value chain, and how they interconnect

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

EXIN ITIL Foundation (V4) Sample Questions:

Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

  • A. 3 and 4
  • B. 1 and 4
  • C. 2 and 3
  • D. 1 and 2
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which is a recommendation of the guiding principle 'think and work holistically'?

  • A. Conduct a review of existing service management practices and decide what to keep and what to discard
  • B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
  • C. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
  • D. Review service management practices and remove any unnecessary complexity
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which statement about outcomes is CORRECT?

  • A. The co-create value for service providers by reducing costs and risks.
  • B. They allow service consumers to achieve a desired result.
  • C. They provide products to service providers based on outputs.
  • D. They are deliverables provided to service consumers.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which gives a user access to a system?

  • A. Service agreement
  • B. Service requirement
  • C. Service provision
  • D. Service consumption
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which statement about standard changes is CORRECT?

  • A. The change does not require additional authorization
  • B. A full assessment should be completed each time the change is implemented
  • C. The appropriate change authority should be assigned to each type of change
  • D. The change can be implemented with less testing if necessary
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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