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Facebook Certified Community Manager Sample Questions:

1. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Initiate a petition against the proposed closure and ask community members to circulate it widely
B) Invite the community to submit their success stories so they can be shared with the national committee
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Monitor sentiment across digital channels within the organization's area of focus

2. A personal trainer wants to grow their online presence. To generate more leads, they create a Facebook Page, a Facebook group and an Instagram profile.
However, the trainer struggles to manage this social media marketing, because of the time required to create content and promote each platform. The results are simply not worth the investment of time. The Instagram profile generates the most reach, while the Facebook group gets the most engagement. The trainer contacts a community manager for help to determine which of the platforms to focus on.
Which critical piece of information does the community manager need to make this decision?

A) How much time the trainer spends on each platform
B) How much engagement each platform gets
C) How much the trainer enjoys using each platform
D) How many current clients found the trainer on each platform

3. A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?

A) Approve the post but tag the member on the guidelines.
B) Decline the post and provide the member with feedback.
C) Post a welcome post including a link to the guidelines.
D) Post a reminder of the guidelines to the whole group.

4. Refer to the table.
Published Type Reach Engagement Promote
02-24-2020 Link 1,400
90 post clicks
24 reactions, comments and shares
Organic
02-21-2020 Video 2,300
333 post clicks
112 reactions, comments and shares
Organic
02-20-2020 Picture 4,500
172 post clicks
243 reactions, comments and shares
Organic
A local activist runs a test with different mediums on a Facebook Page. The activist wants to improve organic results and create more awareness of human rights violations.
What information should a community manager provide to the activist?

A) The link post should be promoted with ads if the primary goal is reach
B) The picture post is the most successful if reach is more important than engagement
C) The link and video post garnered more awareness than the picture post
D) The video post should be promoted with ads if the primary goal is engagement

5. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Post a link to the group rules that are relevant to this topic.
B) Delete the post immediately and message involved members.
C) Remove and block members who violated the guidelines.
D) Remove comments from unreliable sources on the post.

Solutions: