The GAQM Certified Call Centre Manager (CCCM) (exam code CCCM-001) is the exam you pass to earn the GAQM: Call Centre certification. It is also connected with related credentials such as Certified Call Centre Associate (CCCA-001), Certified Team Leader (CTL-001). If you are mapping out a certification path with GAQM, this exam is a milestone worth planning around.

The CCCM-001 exam includes 50 (CCCA-001) / 70 (CTL-001) questions, and you have 60 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.

Must pass both CCCA-001 and CTL-001 to earn CCCM certification

Eligibility rules can be adjusted by GAQM over time, so before you register, confirm the current requirements on the official exam page: view the official CCCM-001 exam information.

Yes. 2Pass4sure offers a free PDF demo of the CCCM-001 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if GAQM changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.

Every CCCM-001 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.

The official GAQM Certified Call Centre Manager (CCCM) outline divides the exam content into 1 main domains. The first three are:

• Certified Call Centre Manager (CCCM) Program

That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.