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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) False
B) True

2. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

3. Which two insights can Segment Reports provide?
(Choose two)
Response:

A) Segment overlap diagnostics
B) Segment-specific outcome performance
C) Visitor engagement trends across segments
D) Agent fatigue indicators

4. You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

A) False
B) True

5. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) PSTN call routing
B) Email-to-Fax
C) Web chat via Messenger
D) Direct FTP engagement

Solutions: