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HDI HD0-400 Exam Syllabus Topics:

SectionObjectives
Support Center Operations- Ticket lifecycle management
- Escalation procedures
- Incident handling process
Tools and Technology Awareness- Service desk tools and ticketing systems
- Knowledge base usage
Customer Service Fundamentals- Professional communication skills
- Customer expectations and service standards
- Service attitude and behavior
Problem Solving and Troubleshooting- Root cause identification
- Basic troubleshooting techniques

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