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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
HP Personal Systems (PS) Hardware- Commercial PCs and notebooks
  • 1. Performance and security features
    • 2. Elite and Pro series positioning
      - Workstations and desktops
      • 1. Use cases and segmentation
        • 2. Configuration options
          Services, Support, and Lifecycle- Security and manageability
          • 1. Endpoint security features
            • 2. Device management tools
              - Warranty and support services
              • 1. Device lifecycle management
                • 2. Care Pack services
                  HP Printing Portfolio- Print solutions and services
                  • 1. Managed Print Services (MPS)
                    • 2. Security and workflow solutions
                      - HP LaserJet and InkJet product families
                      • 1. Business printing use cases
                        • 2. Key features and positioning
                          Sales Strategy and Value Positioning- Competitive differentiation
                          • 1. HP vs competitors positioning
                            • 2. Total cost of ownership (TCO)
                              - Solution-based selling
                              • 1. Industry-specific solutions
                                • 2. Customer needs analysis

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  Which statements describe the business value of HP Web Jetadmin? (Select two.)

                                  • A. Print volumes can be centrally controlled, thereby reducing paper and ink costs.
                                  • B. From a single software solution, customers can remotely install, monitor, maintain, troubleshoot, and secure their imaging and printing environment
                                  • C. Many tasks can be automated so customers can effectively increase return on imaging and printing device investments and boost business productivity.
                                  • D. Users can securely share files and send to SharePoint or similar folder types.
                                  • E. Customers can automatically configure new devices through HP Web Jetadmin, reducing the amount of IT resources required.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

                                  Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                                  What drives customers to implement workflow solutions?

                                  • A. HP Web Jetadmin and Universal Print Driver
                                  • B. The shift from black and white printing to color
                                  • C. Efficiency in using information, which means efficiency in serving customers
                                  • D. Managing the print network
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Which feature of HP MFPs should you highlight to a customer who is concerned about document scan misfeeds?

                                  • A. Automatic Duplex scanning
                                  • B. HP EveryPage
                                  • C. 200 sheet ADF
                                  • D. 8* screen
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Which serviceability benefit does the HP EliteBook 800 series offer?

                                  • A. tool-less serviceability
                                  • B. a two hour on-site visit
                                  • C. remote servicing support
                                  • D. a replacement device within two days
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  What is the advantage to the customer of HP pigmented inks with enhanced durability?

                                  • A. No leakage from cartridges
                                  • B. Lower entry price
                                  • C. Reduced risk of smearing and fading
                                  • D. A lower cost per page because cartridges last longer
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

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