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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which element should be included in a report to HP?

A) the cause of the error and the parts replaced
B) the reasons for the delayed start of onsite service
C) an explanation of the problem in high-level technical detail
D) a copy of the error log from the system BIOS

2. An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?

A) Set the external hard drive setting to slave.
B) Enable USB legacy support.
C) Change the boot order.
D) Set the internal hard drive setting to master.

3. Which hardware support service is available as an HP Care Pack Service?

A) 8-Hour Same Business Day
B) PC Unit Exchange
C) 24-Hour Call to Repair
D) 4-Hour 24x7 Same Day

4. A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?

A) Access the BIOS setup and ensure that the memory is being seen.
B) Replace the hard drive.
C) Restore the factory defaults on the computer.
D) Verify that memory supported by HP is installed.

5. You are trying to recover a password on an HP notebook PC with HP Startup Support Environment installed. Which key do you press to enter the HP SpareKey window?

A) F4
B) F7
C) F12
D) F1

Solutions: