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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?

A) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
B) VXML requires less processing power, leading to higher port density.
C) VXML is inherently more secure than any other protocol.
D) VXML integrates directly with SIP trunks without a media server.

2. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A) A star topology with the central site as the hub.
B) A bus topology where all sites are connected in a line.
C) A mesh topology where every site is connected to every other site.
D) A ring topology where each site is connected to two others.

3. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) The average speed of answer will be 20 seconds.
B) You need a number of trunks such that only 1% of calls will be blocked.
C) You need 20 agents to handle the load.
D) The average call duration is 1 minute.

4. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To stress-test the servers for maximum capacity.
B) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
C) To test the network connectivity between components.
D) To train the administrators on system maintenance.

5. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The application server running the UAP.
B) The network routers and switches for QoS (Quality of Service) settings.
C) The database server.
D) The agent's IP phone.

Solutions: