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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) open a new PMR at the same severity as the original PMR.
B) do nothing further.
C) document it in the current PMR.
D) open a new severity 3 PMR.

2. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Search for fixpack and provide link and instruction to customer.
B) Close the PMR as it is out of L1 support scope.
C) Contact L3 to get fixpack.
D) Post thread in developerWorks forum and direct the customer to it.

3. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 3
B) 1
C) 2
D) 4

4. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Reinstall Add-on.
B) Update workbench with Add-on.
C) Reinstall latest version of workbench.
D) Use IBM Support Assistant Lite with Add-on.

5. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Do not use them as the external users may not know them.
B) Use them; write out the name then in parenthesis place the acronym.
C) Use them; if people do not know then it is up to them to figure them out.
D) Do not use them as the external and internal users may not know them.

Solutions: