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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Risk management
B) Service level management
C) Financial management
D) Demand management

2. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Detection
B) Categorization
C) Prioritization
D) Escalation

3. What is the primary focus of the business management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

4. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1 and 3 only
C) 1, 2 and 3 only
D) All of the above

5. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) All of the above
D) 3 and 4 only

Solutions: