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ISEB BH0-012 Exam Overview:

Certification Vendor:BCS (ISEB) / AXELOS (now PeopleCert)
Exam Name:ISEB The Foundation® ITIL (2012 Onwards)
Exam Number:BH0-012
Exam Format:Multiple choice, Closed book
Certificate Validity Period:No expiry (lifetime certification)
Related Certifications:ITIL Strategic Leader
ITIL Managing Professional
ITIL Intermediate Level Certifications
Exam Price:Varies by region (typically ~USD 150–300 equivalent)
Passing Score:65% (26 out of 40)
Real Exam Qty:40 multiple-choice questions
Exam Duration:60 minutes
Available Languages:English
Recommended Training:Official ITIL Foundation Training (PeopleCert)
Exam Registration:PeopleCert ITIL Certification Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Computer-based or paper-based exam via accredited test centers or online proctoring
Pre Condition:No formal prerequisites required; basic IT knowledge recommended
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-1

ISEB BH0-012 Exam Syllabus Topics:

SectionWeightObjectives
Service Lifecycle Overview- Core ITIL concepts
  • 1. Processes and functions overview
    • 2. Service value and value creation
      Service Transitionapprox. 27%- Transition processes
      • 1. Change management
        • 2. Release and deployment management
          Service Operationapprox. 27%- Operational practices
          • 1. Problem management
            • 2. Incident management
              Service Strategyapprox. 11%- Strategy fundamentals
              • 1. Financial management for IT services
                • 2. Service portfolio management
                  Continual Service Improvement (CSI)approx. 12%- Improvement lifecycle
                  • 1. 7-step improvement process
                    • 2. Performance measurement and reporting
                      Service Designapprox. 19%- Design principles
                      • 1. Capacity and availability management
                        • 2. Service level management

                          ISEB BH0-012 Exam FAQ — What Candidates Ask Most

                          The BH0-012 exam is the official ISEB exam for ISEB The Foundation® ITIL (2012 Onwards). Passing it earns you the ITIL Foundation Certificate in IT Service Management (ITIL V3 / 2011 Edition) credential, which sits at the Foundation / Associate level. It is also connected to ITIL Managing Professional, ITIL Strategic Leader, ITIL Intermediate Level Certifications, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

                          The BH0-012 exam contains 40 multiple-choice questions questions, and the time limit is 60 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

                          The passing score for the BH0-012 exam is 65% (26 out of 40), and the official registration fee is Varies by region (typically ~USD 150–300 equivalent). Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

                          No formal prerequisites required; basic IT knowledge recommended Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-1.

                          You can book the BH0-012 exam through the official registration channels below:

                          Exam delivery method: Computer-based or paper-based exam via accredited test centers or online proctoring.

                          ISEB points candidates to the following official training options:

                          Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 166 practice questions for the ISEB The Foundation® ITIL (2012 Onwards) exam.

                          Yes. 2Pass4sure offers a free PDF demo of the ISEB The Foundation® ITIL (2012 Onwards) practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

                          If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

                          The official ISEB The Foundation® ITIL (2012 Onwards) blueprint is organized into 6 domains. The leading areas are:

                          • Service Design — approx. 19% of the exam
                          • Service Strategy — approx. 11% of the exam
                          • Service Lifecycle Overview

                          For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

                          ISEB The Foundation® ITIL (2012 Onwards) Sample Questions:

                          Which of the following is the correct definition of an outcome?

                          • A. The result of carrying out an activity, following a process or delivering an IT service
                          • B. All the accumulated knowledge of the service provider
                          • C. The results specific to the clauses in a service level agreement (SLA)
                          • D. All incidents reported to the service desk
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Where would all the possible service improvement opportunities be recorded?

                          • A. Capacity management information system
                          • B. CSI register
                          • C. Configuration management database
                          • D. Known error database
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

                          • A. Event management
                          • B. Problem management
                          • C. Service asset and configuration management
                          • D. Service catalogue management
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Which one of the following is the BEST definition of an event?

                          • A. Reducing or eliminating the cause of an incident or problem
                          • B. An unplanned interruption to an IT service or a reduction in the quality of an if service
                          • C. The unknown cause of one or more incidents that have an impact on an if service
                          • D. Any change of state that has significance for the management of a configuration item or IT service
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Which of the following is NOT an objective of request fulfillment?

                          • A. To source and deliver the components of standard services that have been requested
                          • B. To update the service catalogue with services that may be requested through the service desk
                          • C. To provide a channel for users to request and receive standard services
                          • D. To provide information to users about what services are available and how to request them
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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