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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on the scenario above, answer the following question:
According to scenario 2, Solena decided to issue a press release in which its representatives denied the attack.
What does this situation present?

A) Lack of availability toward their users
B) Lack of communication strategies
C) Lack of transparency toward their users

2. Diana works as a customer service representative for a large e-commerce company. One day, she accidently modified the order details of a customer without their permission Due to this error, the customer received an incorrect product. Which information security principle was breached in this case7

A) Integrity
B) Confidentiality
C) Availability

3. Which of the following practices Indicates that Company A has Implemented clock synchronization?

A) Suspected information security events are reported in a timely manner through an appropriate channel
B) Logs that record activities and other relevant events are stored and analyzed
C) Information processing systems are coordinated according to an approved time source

4. Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

A) Responsiveness
B) Clarity
C) Appropriateness

5. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management According to scenario 8, Tessa created a plan for ISMS monitoring and measurement and presented it to the top management Is this acceptable?

A) No, Tessa must implement all the improvements needed for issues found during the audit
B) Yes, Tessa can advise the top management on improving the company's functions
C) No, Tessa should only communicate the issues found to the top management

Solutions: