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ITIL 4 Managing Professional Transition Sample Questions:
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
- A. CI/CD
- B. Customer-orientation
- C. Employee satisfaction management
- D. Integration and data sharing
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. Customer-facing systems should be excluded from the change
- B. High performance is usually part of the change
- C. All organizations benefit from high velocity
- D. High-velocity IT should be applied throughout the organization
Correct Answer: B 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
Which describes the value driven approach to service design?
- A. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- B. Designing just enough features to satisfy early customers, and providing feedback for future development
- C. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- D. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
Which statement about the purpose of the Monitoring and Event Management practice is TRUE?
- A. Systematically observe services and service components and record and report selected changes of state identified as events
- B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- C. Support the agreed quality of a service by handling pre-defined service requests
- D. Maximize the number of successful changes by ensuring risks have been properly assessed
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
In service relationships what is a benefit of identifying consumer roles?
- A. It provides shared service expectations
- B. It enables a common definition of value
- C. It removes constraints from the customer
- D. It enables effective stakeholder management
Correct Answer: D 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
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