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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) サービスレベル管理
B) IT サービス継続性管理
C) 可用性管理
D) IT サービスの財務管理

2. 品質目標を達成することで何を改善できるでしょうか?

A) 不正パティとの関係
B) 関心のあるサプライヤーとの関係
C) サービスの有効性
D) 構成マネージャーの個人的な満足度

3. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) 技術革新を取り入れたもの
B) サービスの提供方法を​​革新する
C) 一定の品質
D) ベストプラクティスに基づく方法論的順序

4. 構成ベースラインとは何ですか?

A) リリースに割り当てられた変更リクエスト
B) サービスプロバイダーの能力のベンチマーク
C) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
D) 構成監査レポート

5. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) サービスデスク
B) 構成管理
C) リリース管理
D) 変更管理

Solutions: