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- Total Questions: 123
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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Exam Duration: | 150 minutes |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | 700 (scale 1-1000) |
| Certificate Validity Period: | Retired July 31, 2023 |
| Real Exam Qty: | 40-60 |
| Exam Price: | 165 USD |
| Available Languages: | Spanish, Italian, English, German, Japanese, Chinese (Simplified), French, Chinese (Traditional), Korean, Portuguese (Brazil) |
| Recommended Training: | Official MS-740 Study Guide |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ |
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot issues with Microsoft Teams meetings and live events | 20-25% | - Resolve meeting join and lobby problems - Troubleshoot audio, video, and screen sharing - Diagnose live event production and broadcast issues - Fix meeting policy and configuration conflicts |
| Troubleshoot teams and channels | 10-15% | - Troubleshoot permissions and access control - Fix team creation, deletion, and membership issues - Resolve channel and tab configuration problems |
| Troubleshoot issues with files | 15-20% | - Diagnose file access and sync errors - Resolve integration with SharePoint and OneDrive - Fix file sharing and collaboration issues |
| Troubleshoot federation issues | 5-10% | - Verify external access and federation configuration - Resolve cross-organization communication failures - Troubleshoot federated presence and messaging |
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Diagnose authentication and authorization errors - Resolve account and license-related sign-in problems - Troubleshoot client-side and identity provider issues |
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Analyze call quality and media flow - Diagnose network and firewall requirements for voice - Resolve emergency calling and number assignment issues - Troubleshoot direct routing and phone system |
Answers to the Most Common Questions About Microsoft Troubleshooting Microsoft Teams
The MS-740 exam is the official Microsoft exam for Microsoft Troubleshooting Microsoft Teams. Passing it earns you the Microsoft 365 Certified: Teams Support Engineer Specialty credential, which sits at the Specialty level. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
The MS-740 exam contains 40-60 questions, and the time limit is 150 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.
The passing score for the MS-740 exam is 700 (scale 1-1000), and the official registration fee is 165 USD. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.
No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/.
You can book the MS-740 exam through the official registration channels below:
Exam delivery method: Online proctored or onsite at authorized test centers.
Microsoft points candidates to the following official training options:
Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 123 practice questions for the Microsoft Troubleshooting Microsoft Teams exam.
Yes. 2Pass4sure offers a free PDF demo of the Microsoft Troubleshooting Microsoft Teams practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Microsoft Troubleshooting Microsoft Teams blueprint is organized into 6 domains. The leading areas are:
- Troubleshoot federation issues — 5-10% of the exam
- Troubleshoot issues signing into Microsoft Teams — 10-15% of the exam
- Troubleshoot teams and channels — 10-15% of the exam
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
You support a Microsoft Teams environment for a company.
A user is unable to share an uploaded file from their device in a chat with another user. The following error
message displays:
You need to troubleshoot and resolve the issue. What is the cause of the issue?
- A. The user exceeded their OneDrive storage quota.
- B. SharePoint permissions prevent the user from sharing the file.
- C. The user does not have a SharePoint license.
You need to investigate the issues for User1.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Explanation
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within a Teams
channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.

Explanation
Text Description automatically generated with medium confidence
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webh
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions
will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each
connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by
using the mobile connection.
You need to determine the cause of the issue.
Solution: Use the Skype for Business Network Assessment tool to determine of the user has access to all
Microsoft Teams URLs and IPs.
Does the solution meet the goal?
- A. Yes
- B. No
A company uses Direct Routing.
Users report that they are not able to dial out to specific numbers. You have been provided with the tenant's
dial plan that has the following normalization rule:
* Pattern: A0?(\d{7))$
* Translation: +1250S1
The administrator is unsure if the normalization rule is causing this issue and needs help understanding it. You
need to provide the administrator with the correct normalization of two dialed telephone numbers.
You need to provide the administrator with the correct normalization of two dialed telephone numbers
What should you identify? To answer, select the appropriate translated numbers in the dialog box in the
answer area.
NOTE: Each correct selection is worth one point.

Explanation
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