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Jobs and Annual Income

With such a certificate, you will be able to take industry study roles that will utilize your skills and knowledge of Microsoft Dynamics Let's have a look at the Payscale.com analysis of the possible career prospects for you:

  • Information Technology (IT) Consultant – these are individuals who work for a variety of organizations. Their main role is to advise the use of technology to meet both the customer or business objectives effectively and effectively. They must also have the skills to analyze and solve several IT problems such as server and desktop issues. One of the key practices as an IT Consultant is to keep yourself updated on the software and hardware updates taking place in the industry. The average basic salary that a specialist can earn is almost $79k per year.
  • Senior Programmer Analyst – s/he must have years of experience in coding using various programming languages and must have graduated with a degree from a university in computer science or any related field. Their everyday duty is to oversee a group of programmers who take part in the development and installation of computer systems that support Dynamic 365. In fact, the main role of a Programmer Analyst is to ensure that there is an effective development and maintenance of the software and database applications. The basic salary associated with this job role is about $90k in one year.
  • Sales Operations Analyst – such a specialist focuses on helping the company to drive sales growth through the identification of areas for expansion and improvement. They implement various techniques such as accounting, coordinating sales, and marketing teams to come up with solutions to specific business problems. In most cases, these individuals work in a very high-intensity setup, where they multitask the resources to give solutions to multiple problems. Basically, these are the main tasks performed by Sales Operations Analysts:
    • Assisting sales teams with resources and techniques such as policy execution, data analysis as well as negotiating with managers.
    • Giving ad hoc analysis in order to understand the distributor, quotas, and competitor impact.
    • Cooperating with teams in channeling information to the relevant users of the system.
    • Integrating, compiling, analyzing, and evaluating data on the performance metrics and trends of the products.
    The Payscale research shows that the estimated salary of Sales Operations Analysts is $61,940 annually.

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Microsoft MB-230: Details and Topics

The MB-230 test is available in the English language. The candidates should review the official exam objectives before taking this test. This is because Microsoft regularly updates the exam topics to align with the dynamic evolvement of the industry. To register for this test, the applicants must pay the fee of $165. The formats of the questions that may appear in the exam are multiple choice, case studies, drag and drop, build list, and active screen, among others. The number of questions contained in Microsoft MB-230 is usually between 40 and 60 and the time for their completion is 120 minutes.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage cases and knowledge management51-55%- Implement knowledge management
  • 1. Integrate knowledge with cases and portals
    • 2. Configure knowledge search and recommendations
      • 3. Create and manage knowledge articles
        - Create and manage cases
        • 1. Configure case types and statuses
          • 2. Implement case routing and queues
            • 3. Manage case hierarchies and relationships
              - Configure Dynamics 365 Copilot for Service
              Topic 2: Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
              • 1. Define entitlement terms and restrictions
                • 2. Associate entitlements with customers and cases
                  - Implement SLAs
                  • 1. Define SLA KPIs and timelines
                    • 2. Manage SLA calculations and pauses
                      • 3. Configure SLA actions and warnings
                        Topic 3: Implement scheduling10-14%- Configure service scheduling
                        • 1. Define service activities and requirements
                          • 2. Set up resources and resource groups
                            • 3. Implement scheduling rules and availability
                              Topic 4: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                              • 1. Set up app profiles and session templates
                                • 2. Integrate channels and productivity tools
                                  Topic 5: Implement Connected Customer Service2-6%- Set up IoT and field service integration
                                  Topic 6: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
                                  • 1. Connect Customer Service with other apps
                                    • 2. Create custom forms and workflows
                                      Topic 7: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                                      • 1. Use out-of-box Customer Service reports
                                        • 2. Build custom dashboards and visualizations
                                          - Implement Customer Voice surveys and feedback
                                          Topic 8: Implement routing and work distributionnull- Configure unified routing
                                          • 1. Set up workstreams and queues
                                            • 2. Define routing rules and decision trees

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