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The Microsoft Dynamics 365 for Retail credential carries weight in the industry because the vendor sets a high bar for passing it. 2Pass4sure helps you clear that bar with 95 carefully prepared MB6-897 practice questions reviewed by subject-matter experts.
Microsoft MB6-897 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Retail |
| Exam Number: | MB6-897 |
| Available Languages: | English |
| Exam Format: | Drag-and-drop, Multiple-response, Case studies, Multiple-choice |
| Exam Price: | $165 USD |
| Exam Duration: | 120-150 |
| Related Certifications: | Microsoft Dynamics 365 for Retail Functional Consultant |
| Passing Score: | 700 (on a scale of 1-1000) |
| Certificate Validity Period: | Retired since January 31, 2021; previously valid for 2 years |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Microsoft Dynamics 365 for Retail Learning Paths |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE (registration closed) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Previously available via online proctored or onsite at authorized Pearson VUE centers; no longer offered |
| Pre Condition: | No formal prerequisites; recommended experience with retail operations and Dynamics 365 for Retail |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-897/ |
Microsoft MB6-897 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Set up and configure products | 15-20% | - Manage pricing, discounts, and promotions - Define product parameters and attributes - Set up inventory and vendor links - Build category hierarchies and catalogs |
| Topic 2: Manage retail operations | 15-20% | - Manage store operations and workflows - Monitor and troubleshoot connectivity - Process returns, RMA, and inventory - Configure Commerce Data Exchange |
| Topic 3: Set up and configure Point of Sale (POS) | 10-15% | - Configure POS terminals and hardware - Configure payment methods and operations - Create screen layouts and button grids - Set up barcodes, labels, and printing |
| Topic 4: Set up and configure organizational parameters | 20-25% | - Manage retail channels and integration - Model an organization and hierarchies - Implement security and address books - Configure retail parameters and workflows |
| Topic 5: Conduct retail activities | 25-30% | - Manage loyalty programs and gift cards - Process orders and fulfillment - Perform POS transactions and customer service - Handle sales analytics and reporting |
Common Questions About the Microsoft Dynamics 365 for Retail Exam
The Microsoft Dynamics 365 for Retail (exam code MB6-897) is the exam you pass to earn the Microsoft Certified Professional / MCSE certification, a credential at the Professional level. It is also connected with related credentials such as Microsoft Dynamics 365 for Retail Functional Consultant. If you are mapping out a certification path with Microsoft, this exam is a milestone worth planning around.
The MB6-897 exam includes 40-60 questions, and you have 120-150 to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 700 (on a scale of 1-1000) to pass the MB6-897 exam, and the official registration fee is $165 USD. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
No formal prerequisites; recommended experience with retail operations and Dynamics 365 for Retail
Eligibility rules can be adjusted by Microsoft over time, so before you register, confirm the current requirements on the official exam page: view the official MB6-897 exam information.
You can book the MB6-897 exam through the official registration channels below:
How the exam is taken: Previously available via online proctored or onsite at authorized Pearson VUE centers; no longer offered.
Microsoft lists the following official training options for candidates preparing for this exam:
Once you have worked through the training, measure your readiness with the 95 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.
Yes. 2Pass4sure offers a free PDF demo of the MB6-897 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Microsoft changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every MB6-897 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official Microsoft Dynamics 365 for Retail outline divides the exam content into 5 main domains. The first three are:
- Manage retail operations — 15-20%
- Set up and configure organizational parameters — 20-25%
- Set up and configure products — 15-20%
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Microsoft Dynamics 365 for Retail Sample Questions:
Question 1
You are a Microsoft Dynamics 365 for Retail administrator.
You need to model the retail organization hierarchy.
Which three types of operating units can you use? Each correct answer presents a complete solution.
A. registers
B. business unit
C. devices
D. cost center
E. retail channel
Question 2
You have a sales order that has the following characteristics:
* Two sales order lines are invoiced.
* One sales order line is partially delivered.
* One line is cancelled.
What is the detailed status of this sales order?
A. Partially invoiced
B. Invoiced
C. Open order
D. Delivered
E. Partially delivered
Question 3
You are a Microsoft Dynamics 365 for Retail administrator.
You need to modify a store record to set up tax calculations based on the delivery location.
Which option should you use?
A. items sales tax group
B. destination based tax
C. sales tax code on a customer record
D. sales tax group
E. sales tax code for a customer delivery address
Question 4
You create a job for a new staff member and assign the Cloud point of sale (POS) permission group to the job.
You need to assign an employee to the new Job.
Which two actions should you perform? Each correct answer presents part of the solution
A. Assign the position to a worker.
B. Assign the job to the address book.
C. Assign the position to a new job.
D. Assign the Cloud POS permission group to a position.
Question 5
You need to create a call center.
Which three actions can you perform on the Call center form? Each correct answer presents a complete solution?
A. Create a channel
B. Create scripts that appear in the sales order form.
C. Configure a product catalog.
D. Process the assortment for the new channel.
E. Assign a default assortment hierarchy.
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: A | Question 3 Answer: E | Question 4 Answer: B,D | Question 5 Answer: C,D,E |
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