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Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Related Certifications: | NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167) NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163) NCSS-Contact Center Manager RIs6.0 I & M (920-164) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Likely proctored through authorized testing partners (historically Prometric) |
| Pre Condition: | Foundational knowledge of Nortel Contact Center products and NCSS level competencies |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Implementation and Configuration | - Domain Integration and Trust - Server and Client Deployments |
| Contact Center Multimedia Fundamentals | - Multimedia Contact Center Features - Communication Control Toolkit Usage - Integration with Contact Center Manager - Open Queue Interfaces |
| Operational Tasks | - Reporting and Administration Tools |
920-166 Exam FAQ: What Candidates Ask Most
The Nortel NCSS-Contact Center Multimedia Ris.6.0 (exam code 920-166) is the exam you pass to earn the NCSS certification, a credential at the NCSS (Support Specialist) level. It is also connected with related credentials such as NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167), NCSS-Contact Center Manager RIs6.0 I & M (920-164), NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163). If you are mapping out a certification path with Nortel, this exam is a milestone worth planning around.
Foundational knowledge of Nortel Contact Center products and NCSS level competencies
Eligibility rules can be adjusted by Nortel over time, so before you register, confirm the current requirements on the official exam page.
Yes. 2Pass4sure offers a free PDF demo of the 920-166 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Nortel changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
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The official Nortel NCSS-Contact Center Multimedia Ris.6.0 outline divides the exam content into 3 main domains. The first three are:
- System Implementation and Configuration
- Operational Tasks
- Contact Center Multimedia Fundamentals
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
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