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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration and Administration- Voice services configuration
- Auxiliary Data System (ADS) setup
- ACD/DN configuration
Topic 2: Symposium Express Call Center Overview- Call center concepts and ACD basics
- System architecture and components
Topic 3: Installation Planning- Software installation preparation
- Server requirements and prerequisites
Topic 4: Maintenance and Troubleshooting- Troubleshooting installation and runtime issues
- System monitoring and reporting
Topic 5: System Installation- Installing Symposium Express Call Center software
- Media card / telephony integration setup

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