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Nortel 920-471 Exam Syllabus Topics:

SectionObjectives
CS 1000 Rls.5.x System Architecture- Platform components and architecture
  • 1. Linux-based system components
  • 2. Media Gateway concepts
  • 3. Call Server fundamentals
  • 4. Signaling Server architecture
Voice Services Configuration- Telephony services
  • 1. Terminal and telephone configuration
  • 2. Numbering plans
  • 3. Call processing features
  • 4. Trunks and routes
System Installation and Initial Configuration- Installation procedures
  • 1. Software installation and upgrades
  • 2. Database initialization
  • 3. Initial system setup
  • 4. Basic system verification
Troubleshooting- Problem diagnosis
  • 1. Diagnostic utilities and commands
  • 2. Voice service troubleshooting
  • 3. Network connectivity issues
  • 4. Configuration troubleshooting
System Administration and Maintenance- Administration
  • 1. System monitoring
  • 2. Log management
  • 3. Backup and restore procedures
  • 4. User and device management
Networking Configuration- IP networking
  • 1. Quality of Service fundamentals
  • 2. IP addressing and routing
  • 3. Network connectivity verification
  • 4. LAN and VLAN configuration

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