Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A. The team gets the total sum of work skill levels of all the team members.
• B. The team gets the maximal work skill level of all the team members.
• C. The assigned work skill assigned to a member does not affect the skills of the team.
• D. The team gets the total sum of work skill levels of just one of the team members.

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

• A. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
• B. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
• C. Create a new (related) Link Template with default values.
• D. Create a new (simultaneous) Link Template with default values.

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On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

• A. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes
• B. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions
• C. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area
• D. non-scheduled activities that exist within the Capacity Area bucket

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

• A. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
• B. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
• C. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
• D. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A. Add the "Activity by Statuses" report to the Schedule Report menu item.
• B. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
• C. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• D. Add the "Shift" property to the resource daily extract configuration.