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Oracle 1z0-1064-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2022 Implementation Professional |
| Exam Number: | 1Z0-1064-22 |
| Passing Score: | 68% |
| Real Exam Qty: | 55 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Oracle CX Service Implementation Professional Oracle Fusion Cloud CX Service |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Oracle certification validity varies (commonly 18–24 months or policy-based updates; check official Oracle certification policy) |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center (depending on region and availability via Oracle Pearson VUE) |
| Pre Condition: | No strict prerequisites, but familiarity with Oracle CX Service or B2B Service implementations is recommended |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-1064-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Automation
|
| Topic 2: Knowledge Management | - Knowledge base configuration
|
| Topic 3: Customer Service Configuration | - Channel configuration
|
| Topic 4: Analytics and Reporting | - Reports and dashboards
|
| Topic 5: Integrations and Extensions | - Integration capabilities
|
| Topic 6: Oracle B2B Service Overview | - B2B Service architecture and key concepts
|
Common Questions About the Oracle B2B Service 2022 Implementation Professional Exam
The Oracle B2B Service 2022 Implementation Professional (exam code 1z0-1064-22) is the exam you pass to earn the Oracle B2B Service 2022 Implementation Professional certification, a credential at the Professional level. It is also connected with related credentials such as Oracle CX Service Implementation Professional, Oracle Fusion Cloud CX Service. If you are mapping out a certification path with Oracle, this exam is a milestone worth planning around.
The 1z0-1064-22 exam includes 55 questions, and you have 90 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 68% to pass the 1z0-1064-22 exam, and the official registration fee is USD 245. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
No strict prerequisites, but familiarity with Oracle CX Service or B2B Service implementations is recommended
Eligibility rules can be adjusted by Oracle over time, so before you register, confirm the current requirements on the official exam page: view the official 1z0-1064-22 exam information.
You can book the 1z0-1064-22 exam through the official registration channels below:
How the exam is taken: Online proctored or test center (depending on region and availability via Oracle Pearson VUE).
Oracle lists the following official training options for candidates preparing for this exam:
Once you have worked through the training, measure your readiness with the 78 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.
Yes. 2Pass4sure offers a free PDF demo of the 1z0-1064-22 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Oracle changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every 1z0-1064-22 purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official Oracle B2B Service 2022 Implementation Professional outline divides the exam content into 6 main domains. The first three are:
- Oracle B2B Service Overview
- Customer Service Configuration
- Analytics and Reporting
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Oracle B2B Service 2022 Implementation Professional Sample Questions:
Question 1
Which two options are true about reporting on milestones?
A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. Administrator-defined milestone data is not included in Analytics.
D. No standard reports on milestones are provided.
Question 2
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
A. There are no specific e-mail tasks available.
B. The team members have not established the e-mail feature on the Offerings page.
C. The environment was not provisioned correctly and the service module is missing.
D. The team members don't have the Email Administrator Role provisioned.
Question 3
Which two are true characteristics about the lifecycle of a service request?
A. Users can reopen a service request when the status is set to "Closed".
B. Users can reopen a service request when the status is set to "Resolved".
C. "Closed" status is set by an automatic job after a specified number of days.
D. "Customer working" is one of the five seeded status types.
E. If required, users can manually set the "Closed" status for a service request.
Question 4
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Question 5
Which two options are true about role synchronization for Digital Customer Service (DCS)?
A. is required for every DCS instance
B. is real time
C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B | Question 3 Answer: B,C | Question 4 Answer: C | Question 5 Answer: A,B |
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