Exam Name: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification
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Oracle 1Z0-1003-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Field Service Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1003-20 |
| Passing Score: | 68% |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Oracle certification policy applies; no fixed expiration published for this credential |
| Exam Format: | Multiple Choice |
| Related Certifications: | Oracle Field Service Cloud Service 2020 Certified Implementation Specialist |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or test center delivery through Oracle Certification Program. |
| Pre Condition: | Oracle recommends hands-on experience implementing Oracle Field Service Cloud solutions. No mandatory prerequisite exam. |
| Official Syllabus URL: | https://education.oracle.com/oracle-field-service-cloud-service-2020-implementation-essentials/pexam_1Z0-1003-20 |
Oracle 1Z0-1003-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resource Management | - Resource Configuration
|
| Integration and Extensions | - Integration Framework
|
| Mobility and Collaboration | - Mobile Application
|
| Core Concepts and Configuration | - Oracle Field Service Architecture
|
| Capacity, Forecasting and Reporting | - Analytics and Reporting
|
| Routing and Scheduling | - Scheduling Functions
|
| Activities and Business Rules | - Activity Management
|
1Z0-1003-20 Exam FAQ: What Candidates Ask Most
The Oracle Field Service Cloud Service 2020 Implementation Essentials (exam code 1Z0-1003-20) is the exam you pass to earn the Oracle Certification certification, a credential at the Professional level. It is also connected with related credentials such as Oracle Field Service Cloud Service 2020 Certified Implementation Specialist. If you are mapping out a certification path with Oracle, this exam is a milestone worth planning around.
The 1Z0-1003-20 exam includes 60 questions, and you have 120 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 68% to pass the 1Z0-1003-20 exam, and the official registration fee is USD 245. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
Oracle recommends hands-on experience implementing Oracle Field Service Cloud solutions. No mandatory prerequisite exam.
Eligibility rules can be adjusted by Oracle over time, so before you register, confirm the current requirements on the official exam page: view the official 1Z0-1003-20 exam information.
Yes. 2Pass4sure offers a free PDF demo of the 1Z0-1003-20 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Oracle changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
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The official Oracle Field Service Cloud Service 2020 Implementation Essentials outline divides the exam content into 7 main domains. The first three are:
- Resource Management
- Activities and Business Rules
- Capacity, Forecasting and Reporting
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Oracle Field Service Cloud Service 2020 Implementation Essentials Sample Questions:
Question 1
Which two statements are correct regarding the use of planned capacity management?
A. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
B. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
C. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
D. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
E. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
Question 2
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
A. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.
B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
C. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
Question 3
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?
A. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
B. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
C. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
D. The administrator must configure the Oracle Knowledge access settings in OFSC.
E. Field personnel must be assigned Service Cloud access via the Service Portal interface.
Question 4
Which two statements are true about registering Applications in OFSC?
A. Applications support restricting access to a white list of certain IP addresses.
B. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
C. A unique Client ID and Client Secret must be entered for each registered Application.
D. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs
E. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
Question 5
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
A. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
B. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
C. Resource start location = office depot, Resource end location = home, resource type features a working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
D. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: A,B | Question 5 Answer: D |
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