Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download Peoplecert : ITIL-4-CDS Questions & Answers as PDF & Test Engine
Updated: Sep 03, 2026
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- Total Questions: 89
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ITIL-4-CDS PDF Practice Q&A's
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Certification vendors revise their blueprints without much warning, and stale material is worse than none at all. 2Pass4sure reviews and updates its ITIL-4-CDS practice questions on a continuous basis, with 365 days of free updates, so the 89 items you study stay aligned with the live Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam.
Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (28/40) |
| Available Languages: | Portuguese (Brazil), French, Japanese, Chinese, German, Polish, Italian, English |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Certificate Validity Period: | Unlimited |
| Exam Format: | Closed book, Multiple choice, No negative marking |
| Exam Price: | USD 395 - 495 |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support and improve services | 25% | - Service support and incident management
|
| Topic 2: Plan and build service value streams | 25% | - Service value system and value streams
|
| Topic 3: Create and develop services | 25% | - Service design and development practices
|
| Topic 4: Deliver and transition services | 25% | - Service delivery and operational practices
|
Peoplecert ITIL-4-CDS Exam: Everything You Wanted to Ask
The ITIL-4-CDS exam is the official Peoplecert exam for Peoplecert ITIL 4 Specialist: Create, Deliver and Support. Passing it earns you the ITIL 4 Specialist: Create, Deliver and Support credential, which sits at the Specialist level. It is also connected to ITIL 4 Foundation, ITIL 4 Managing Professional, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
The ITIL-4-CDS exam contains 40 questions, and the time limit is 90 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.
The passing score for the ITIL-4-CDS exam is 70% (28/40), and the official registration fee is USD 395 - 495. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.
ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/.
You can book the ITIL-4-CDS exam through the official registration channels below:
Exam delivery method: Online proctored or onsite, closed book.
Peoplecert points candidates to the following official training options:
Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 89 practice questions for the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam.
Yes. 2Pass4sure offers a free PDF demo of the Peoplecert ITIL 4 Specialist: Create, Deliver and Support practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
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The official Peoplecert ITIL 4 Specialist: Create, Deliver and Support blueprint is organized into 4 domains. The leading areas are:
- Create and develop services — 25% of the exam
- Deliver and transition services — 25% of the exam
- Plan and build service value streams — 25% of the exam
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question 1
Which is a reason why an organization should create competency profiles for each role?
A. To ensure that technical skills are included in each profile
B. To plan the professional development of team members
C. To ensure that IT specialists have pi-shaped skill profiles
D. To plan to fill all the mandatory ITIL roles
Question 2
A service provider works with a diverse group of customers, including corporate, private, and partner organizations. The service provider's service desk supports users from all customer organizations. However, different users prefer different communication channels. In response to their preferences, the service provider implemented email, chat, phone, and website contact form for the users to contact the service desk. The service desk team is increasingly struggling to monitor all channels and respond timely. Some user queries are not noticed early enough, and the users are complaining. What should the service provider do to improve the situation?
A. Integrate all channels to support smooth switching between them for users and support agents
B. Allocate one most suitable channel to each customer type
C. Assign dedicated service desk agents to monitor each channel
D. Close the least popular communication channels to reduce the complexity
Question 3
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
A. Create a change model for development changes that includes the use of safe-to-fail testing
B. Increase the size of development changes to make them easier to handle and increase success
C. Create a standard change model for development changes and initiate as a service request
D. Initiate development changes as emergency changes so that errors can be identified quickly
Question 4
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
B. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
C. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
D. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
Question 5
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
A. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
B. Deployment management plays an important role in any value stream requiring transition of service components to production environment
C. Deployment management does not play any role in the incident resolution value stream
D. Deployment management plays an important role only in creation of new services developed within the organization
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
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