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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?

A) 3 only
B) 1 only
C) All of the above
D) 2 only

2. Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

A) Service Level Management
B) Event Management
C) Capacity Management
D) Performance Management

3. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Continual Service Improvement
B) Service Operation
C) Service Transition
D) Service Strategy

4. Which of the following defines the level of protection in Information Security Management?

A) The IT Executive
B) The Service Level Manager
C) The ISO27001 Standard
D) The Business

5. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Applications and Infrastructure
B) Utility and Warranty
C) Services and Infrastructure
D) Resources and Capabilities

Solutions: