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SAP C_C4HCBU1808 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Commerce Cloud Fundamentals- Business User Roles and Navigation
  • 1. User roles and permissions in Commerce Cloud
    • 2. Backoffice navigation and personalization
      - Architecture Overview
      • 1. Cloud deployment concepts and environments
        • 2. SAP Commerce Cloud system architecture and components
          Topic 2: Merchandising and Storefront Management- Assortments and Categories
          • 1. Category structure and navigation
            • 2. Product placement and merchandising rules
              - Search and Navigation
              • 1. Faceted search configuration
                • 2. Search result optimization
                  Topic 3: Product Content Management- Product Data Modeling
                  • 1. Products, variants, and classifications
                    • 2. Catalog management and versions
                      - Product Information Management (PIM)
                      • 1. Data imports and synchronization
                        • 2. Managing product attributes and media
                          Topic 4: Marketing and Promotions- Promotion Management
                          • 1. Creating and managing promotions
                            • 2. Coupons and discount rules
                              - Personalization
                              • 1. Content personalization rules
                                • 2. Targeting and segmentation concepts
                                  Topic 5: Customer and Order Management- Customer Management
                                  • 1. Customer accounts and profiles
                                    • 2. Customer service operations in Backoffice
                                      - Order Lifecycle
                                      • 1. Returns and refunds handling
                                        • 2. Order creation and processing

                                          SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

                                          In Order Management Services module, what are the functionalities of Sourcing Allocation? (2)

                                          • A. Sourcing Service provides a fitness evaluation to perform calculations to determine the optimal sourcing locations or consignment configurations to source orders
                                          • B. Allocation Service allows reallocation of items from a consignment to another warehouse
                                          • C. Sourcing Service offers functionality to determine the number of consignments and create the corresponding consignments
                                          • D. Allocation Service can modify the sourcing result from the Sourcing Service
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B  🗳️

                                          Which of the following solutions can be used to integrate third-party systems with SAP Commerce? (3)

                                          • A. Datahub
                                          • B. BackOffice Product Content Management
                                          • C. SAP Integration APIs
                                          • D. RESTful services
                                          • E. Administration console (hac) of SAP Commerce
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,C,D  🗳️

                                          You want to create a new web page. What are page templates used for? (2)

                                          • A. To add restrictions to a page
                                          • B. To specify the layout of a page
                                          • C. To specify the shared slots
                                          • D. To create page components
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D  🗳️

                                          In SAP Commerce, where can you configure Availability to Promise?

                                          • A. In the BackOffice Adaptive Search Perspective
                                          • B. In the BackOffice Order Fulfillment Cockpit
                                          • C. In the BackOffice Customer Support Cockpit
                                          • D. ln the BackOffice Administration Cockpit
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

                                          What is the difference between boost rules and promoting items? (2)

                                          • A. Promoting an item prioritizes it more than the boost rules do
                                          • B. Boosting an item priorizes it more than promoting an item does
                                          • C. Boost rules are attribute-focused while promoted items are product-focused
                                          • D. Boost rules are defined globally while promoted items are category aware
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,C  🗳️

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