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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What does a Simulate Run action display in maintenance plans?

A) A success status to indicate if the maintenance plan run was successful
B) A list of all objects for which a work ticket would be created
C) The top 10 objects for which a work ticket would be created
D) The number objects for which a work tickets would be created

2. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Serial ID
B) Reference date
C) Warranty ID
D) Customer

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In general settings under the administration work center
C) In integration under the business configuration work center
D) In Service and social general settings under the administrator work center

4. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Activate business configuration in scoping
B) Maintain a setting in the item processing types
C) Schedule mass release of assignments
D) Define time types in fine-tuning

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using start / stop buttons
B) Manually using time entry screen
C) Manually using service entry screen
D) Automatically using background jobs

Solutions: