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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
B) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
D) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

2. A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A) Create a lookup relationship on both objects to a junction object called Regulatory Code Map
B) Use the Assessment Indicator Regulatory Code junction object
C) Create a master-detail relationship between Regulatory Code and Assessment Indicator
D) Use the Regulatory Code Assessment Indicator junction object

3. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
B) The consultant should recommend the Grants Management product which includes the Grants Portal feature.
C) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
D) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

4. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A) Review the application forms and find logical points in the process that can be broken into shorter steps.
B) Create a PDF form and integrate it with the Public Sector Solutions application intake form process
C) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
D) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
E) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

5. A government agency receives applications through multiple channels, including an Experience Cloud site and internal staff entry. Management wants all applications to follow exactly the same validation and automation regardless of how they are created. Which design principle should be followed?

A) Duplicate validation logic separately in every user interface
B) Centralize business logic using declarative automation on the underlying records
C) Perform validation only after applications are approved
D) Create different custom objects for each intake channel

Solutions: