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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?

A) Prototype
B) Define
C) Deploy

2. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
B) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
C) Unify platforms and centralize support operations to save customers time and reduce business costs.

3. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased goal completion rate
B) Increased human takeover rate
C) Decreased length of support calls

4. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Service Mapping
B) Ecosystem Mapping
C) Journey Mapping

5. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Suggest to simplify the complex sales cycle to make it fit the standard setup
B) Create a custom sales cycle that maps exactly to their needs
C) Implement Revenue Cloud

Solutions: