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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Processes (#)
B) Internal customer satisfaction index (%)
C) Budget variance (%)
D) Team man-hours per service requests processed (#)

2. Which metrics are used for calculating "Capacity utilized (%)"?

A) A = Capacity utilized (#); B = Capacity available (#)
B) A = Capacity planned (#); B = Capacity (#)
C) A = Capacity utilized (#); B = Capacity needed (#)
D) A = Capacity utilized (%)

3. In which stage of the Value Flow Analysis should "Returning customers (%)" be monitored?

A) Process
B) Outcome
C) Output
D) Input

4. Which of the following design features for graphs should be avoided?

A) Use of a limited number of colors
B) Representing the individual value of each bar in a bar chart
C) 3D
D) Light grid bars

5. Initiatives should start with:

A) Value drivers
B) Nouns
C) Verbs
D) KPI

Solutions: